What is CRM?
CRM stands for Customer Relationship Management.
CRM is used to analyze customer behaviours and
patterns allowing your company to develop stronger
relationships with your customers and good customer
relationships are the key to business success.
What is The Purpose of CRM?
The main purpose of CRM is to reduce cost and increase
profitability through customer loyalty and giving your
employees the tools and information to perform efficiently.
By combining data sources within your company, CRM allows your
customer facing employees such as Sales, Customer Support, and
Marketing to make quick and informed decisions. Ultimately
making your organization more efficient and productive.
Who needs CRM?
Every business no matter how big or small will benefit
from a CRM program. CRM will help businesses use people,
processes, and technology to gain insight into the behavior
and value of customers.
What Are The Benefits Of Using CRM?
- Improved customer service
- Increased call center efficiency
- Added cross-sell and upsell opportunities
- Improved close rates
- Streamlined sales and marketing processes
- Reduce over-all cost
- Improved customer profiling and targeting
- increased share of customer and overall profitability
|
